This website is operated by Fat Tone Amps. As a user of this website you acknowledge that any use of this website including any transaction you make is subject to our terms and conditions below.
We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use the website.
PLEASE NOTE: The order process information below primarily relates to the Fat Box pre-amp. If you want to discuss ordering a Fat Tone Amps bespoke amplifier you must contact us first using the form or telephone number on our Contact Us page.
We only accept orders via the ORDER FORM on this website.
The order will usually be dispatched within 4 weeks of receipt of payment. Fat Tone Amps’ products are hand made, therefore lead times can vary according to demand. Every effort is made to ensure the quickest delivery time possible.
ALL your delivery details must be 100% correct when completing the ORDER FORM as we cannot be held responsible for items that go missing in transit due to an error with your address. Courier services will not compensate for lost packages, due to an incorrect address.
A summary of the ORDER FORM process is as follows:
Note: Fat Tone Amps hold the right to cancel your order at any time for reasons that may or may not be disclosed. In such circumstances a full refund will be made.
The delivery charges are calculated by weight and size, and sent by Courier. The delivery charge is calculated after you have completed the order form.
Delivery times will be subject to the Courier and Fat Tone Amps cannot be held liable for any delay due to the courier service. Deliveries may need to be signed for.
Your mobile telephone number will be required to allow you to receive delivery tracking updates.
Note: Your package may be subject to additional custom charges depending on the destination country.
Payment must be made via Paypal or bank transfer. Products will not be manufactured until receipt of full payment due.
Fat Tone Amps bank details will be provided as part of the order process if bank transfer is the selected method of payment (see Order Processing).
Prices on this website include Sales Tax (where applicable) at the current rate but exclude delivery charges and destination country custom charges (where applicable)
You may cancel your order at any point from time of placing the order up to fourteen (14) days after receiving the goods; this is your ‘cooling off’ period. To exercise this right, please inform us in writing (by email) within fourteen (14) days from the day you received your order.
If the goods have already been sent you will need to return them to us in Fat Tone Amps’ packaging at your own cost. When returning items you must have a proof of sending receipt from the courier service. We cannot be held responsible if any packages are not delivered to us, and you will need to insure against lost items, to the appropriate value, with the courier service. Once we have received and checked the goods we will process a refund.
The goods must be returned unused. If the Fat Tone Amp’s packaging is damaged or lost, or the goods have been used, we reserve the right to give you a partial refund.
Special conditions for the return of a Fat Box
If your Fat Box is faulty when delivered you have 7 days to notify us, before returning it.
Fat Box products are fully tested and guaranteed to be free from manufacturing defects at the time of sending.
The longevity of a Fat Box is dependent on how well it is looked after. The customer is responsible for taking all reasonable precautions to ensure the Fat Box is not damaged through neglect or mistreatment such as impact through dropping, liquid ingress of any kind or incorrect power supply connections.
Fat Tone Amps reserve the right to obtain a second opinion from an independent expert, regarding a dispute over a manufacturing defect.
The Warranty period for a failure caused by manufacture defect is one year. See Fat Tone Amps Warranty Service Policy.
Fat Tone Amps will comply with Data Protection laws to store and use your data. See Fat Tone Amps Data Protection Policy.
If you wish to contact us then click here for our email address.
The postal address of Fat Tone Amps for returning items can be found on the Website.
Our telephone number is: UK 07769 726585. International + 44 7769 726585.
This website and its content is the copyright of Fat Tone Amps © 2015. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: